FAQs
Didn't find what you need? Ask us!
If you did not find what you need and have questions, contact us and we will try to help you
ORDERS
The minimum order total is ₱500 (excluding the delivery fee).
Use the PRESKOCART coupon to get FREE delivery on your first order with a minimum purchase of ₱999.
Not anymore, so you need to review your orders individually before placing them. But if you need to change something in your orders, don't hesitate to call us. We are happy to serve you.
You can place orders in all areas we serve for next-day delivery or up to a week in advance. Some areas that we serve are eligible for same-day delivery.
Under your account, click your orders tab, and you'll see all of your past purchases. If their status is completed, you can order it again. Once you press it, you will be directed to your cart, and from there you can review and modify your order.
Yes! You can pick up your order at any time. We are open 24 hours a day, except Sunday.
Ralyn's Marketplace orders are designed to arrive within the timeslot you select. If unforeseen events cause your order to be late, we will call you. On the day of delivery, feel free to call us at +63 977 706 2966 for immediate assistance.
To view your delivery details or to see which items you ordered, visit Your Orders.
Please go to our help center to let us know about any issues so that we can make them right. If you need the item delivered, just give us a call at +63 977 706 2966 so we can take care of you.
Please go to our help center to let us know about any issues so we can take care of you. Please contact us before discarding any item that you are not satisfied with, as we may pick it up and replace it as part of our quality assurance program to help improve future deliveries.
Personalized shopping lists are a great way to plan ahead for the items you'll need in the future. Shopping lists are created separate from your shopping cart, and you have the ability to create more than one and give them all unique names. Simply find your favorite item and click the heart icon to add it to your wishlist.
You can save your item to an existing list or create a new one. This is one of our favorite ways to do party and event planning!
Yes, Preskocart Marketplace can supply wholesale prices of vegetables, fruits, and eggs to restaurants, canteen, commissaries, and small business retail stores.
ACCOUNT
In your account dashboard, click the account details tab, and from there, you can change your password.
Just click lost your password. We'll ask you to enter your username or email and then we'll send you an e-mail containing a secure link that you can use to change your password and start shopping again.
In your account dashboard, click the addresses tab, and from there, you can change your billing and shipping address.
ORDER STATUSES
This status indicates that the order has been created, but payment has not yet been initiated. Orders with this status are considered unpaid.
Orders that have encountered issues during the payment process, such as technical errors or declined payments, will be marked as Failed.
Orders with this status have been paid but are awaiting fulfillment, such as shipping. Products that are both Virtual and Downloadable will remain in this status unless manually changed.
This status indicates that the payment is completed, meaning that the payment has been successful and the order has been fulfilled.
When an order is marked as On Hold, the stock has been reduced but the payment needs to be confirmed.
Either the admin or the customer has manually canceled the order, and no further action is required.
The admin has refunded the order.
RETURN, REFUND AND EXCHANGE
We can always return, refund, or replace anything that is not in good condition or those products that we provide incorrectly.
The customer must first examine the product that they received before our delivery executive so we can apply for a return, refund, or exchange immediately.
Please go to our help center to let us know. Then, on your next delivery, you can give the product(s) to our delivery team member, and we'll gladly credit your account for the cost of the item.
PRESKOCART DELIVERY
Visit this page to check out our delivery area and shipping fees.
Yes, Preskocart delivers every day.
CITIES WE SERVE
Makati City, Mandaluyong City, Marikina City, Pasig City, Quezon City, San Juan City, Taguig City, San Mateo Rizal, Montalban Rizal, Antipolo Rizal, Cainta Rizal, Taytay Rizal,
PRESKOCART PASA-BUY
Before filling up the Pasa-Buy order form, first add items to your cart, check out, and place an order. You can find your most recent order number in your Account—Orders section. Your latest order number is what you will enter in the first field in the Pasa-Buy order form.
We will use the order number you provided in the pasa-buy order form to determine where we will deliver your pasa-buy order.
Remember!
Every time you create an order through the Pasa-Buy service, you must create a new order from Preskocart to receive a new order number. This is because your new order number serves as your token to place an order through Pasa-Buy.
Pasa-Buy is another way to buy a product through Preskocart. Pasa-Buy, also known as Pabili or Buy For Me, allows you to purchase products from the Pasa-Buy Order Form through Preskocart even if they are not available in the Preskocart online store, as long as they are available in the public market or another grocery store. We will buy the product you want and deliver it to you.
We will find the products you want to buy from the public market or another grocery store that are not available in Preskocart, purchase them for you, and then deliver your purchases from Pasa-Buy along with your most recent Preskocart order.
Yes, the shipping fee is 1 peso per kilogram.
For now, Cash on Delivery
The receipts for your order on Preskocart and Pasa-Buy are separate.
- Ready-to-wear products
- Appliances,
- liquor products,
- tobacco
- Beauty Products
1. We comprehend that the consumer prefers to purchase at a single store rather than navigating between various online retailers.
2. Not all products are available on Preskocart, either because we haven't added them to our online store or because we don't sell them. However, you can still purchase these products through the Pasa-Buy Order Form.
Only submit the PasaBuy order if you are 100% sure.
No cancellation of the order.
Strictly, no cancellation of an order will be allowed once the Pasa-Buy order has been processed unless items are out of stock.
- No exchange.
Once we have purchased the items as specified in the Pasa-Buy order form, we will not accept any exchanges. Be specific with your orders. We allow refunds, returns, and exchanges.
We allow refunds, returns, and exchanges ONLY if the fault is proven to be on our end, e.g., the item purchased was different from what was ordered, etc. We do not allow change of mind.
Payment Method
Pay your Pasa-Buy Order upon delivery.
PAYMENT
Payment method for now is ''Cash on Delivery''. You can choose how you want to pay upon delivery..
- Pay with cash upon delivery.
- Pay through Gcash, Maya, etc. upon delivery.
- Pay check (crossed check) upon delivery.
- Pay via bank transfer upon delivery.
PRICES
While shopping, you will see in your cart and also on the product an estimated weight and price for variable-weight items, which are priced by kilogram. We weigh each item on the day of your delivery to determine the final price you see on your actual receipt.
Please note that until you complete checkout, the unit price of any product on the site and in your cart may change to reflect current market conditions. We guarantee that you'll always pay the true price for the actual weight and price of your products.
The total you see when you place an order on Ralyn's Marketplace includes the delivery fee and the estimated total. The final total could change because:
You got a refund for out-of-stock items.
Replacements for items that are out-of-stock with an item that has a different price
You added additional items after placing the order.
You bought something like fruits or veggies, and the actual weight is slightly different.
It means that you could come another day, and the price of the same item may be different than last time, and no one is responsible for notifying you of that price change. Even if you have already placed an order, we will change the price of the products depending on the current market conditions. We guarantee that you'll always pay the true price, ''Presyong Palengke''.
Coconut & Gata Products
Powdered Juices
